Frequently Asked Questions
A few quick answers to the things people usually ask before they start. If you can’t find what you need, just send a message — you’ll be speaking to the milkman, not a call centre.
What areas do you cover, and what days do you deliver?
We cover most of Brighton & Hove, split into rounds on set days.
The easiest way is to check our Delivery areas page, or send your postcode and we’ll confirm.
What time do deliveries happen?
We deliver in the early hours (usually between about 1am–6am). It’s quiet, and we keep it that way —
bottles are placed carefully with as little noise as possible.
How do I start a new order?
The quickest way is through the website:
- Go to the Delivery Areas page
- Click on your area
- Select Order Now
- Add your preferred start date in the message box
Can I change my order at short notice?
Yes — we’re flexible. As a rule, the more notice the better.
Some items (like kefir) need ordering in advance, so those work best as standing orders.
How much notice do you need for kefir (and some special items)?
Kefir and a few lines are ordered in advance and can have a lead time (often around 7–10 days).
If you want kefir weekly, the smoothest way is to set it up as a standing order.
Do you deliver in glass bottles?
Yes. Our milk comes in reusable glass bottles. Please leave empties out and we’ll collect them on your next delivery.
How long does the milk last?
Our glass-bottled milk typically has a longer shelf life than supermarket milk (often around 7–9 days),
but always check the date on the bottle as it can vary by batch.
What if I forget to leave the empties out?
No problem — just leave them out next time. If bottles build up, drop us a message and we’ll make sure they’re collected.
What if I go on holiday?
Just tell us the dates and we’ll pause deliveries. A quick message is fine.
What payment methods do you take?
We can take payment by Direct Debit (invite-only for existing customers), bank transfer, PayPal, and cheque.
If you’re unsure what’s best, just ask and we’ll keep it simple.
Can I set up Direct Debit online?
Yes — for existing customers we can send a secure Direct Debit setup link.
We keep it invite-only because it ties into our billing system and prevents mix-ups.
I think I’ve been missed — what should I do?
Message us with your address and what was due. Sometimes bottles are placed in a slightly different spot if access is blocked.
If it’s genuinely missed, we’ll sort it quickly.
Do you supply businesses, schools, and nurseries?
Yes. If you’re a business or school/nursery, tell us what you need and your preferred delivery days.
We can also provide clear monthly invoices.
Is your milk organic / from one dairy?
We work with trusted suppliers (including Cotteswolds Dairy) and can supply different types depending on what you choose.
If you want a specific type (organic, skimmed, whole, etc.) tell us and we’ll confirm availability.
How do I contact you?
Use the Contact page, or call/text: 07977 477 573.
Tip: If you’re switching from a national service, just send your current weekly order and we’ll mirror it.